1. Introduction
Welcome to Defy IT, a trading name of Terabyte Networks Pty Ltd (ABN: 65664294482). We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, engage with our managed IT services, or interact with us in any capacity. By using our services, you consent to the data practices described in this policy.
2. What Personal Information We Collect
Depending on your interaction with Defy IT, we may collect the following types of information:
- Contact Information: Name, email address, phone number, physical address, and company details.
- Technical Data: IP addresses, browser types, operating systems, and device identifiers collected through website analytics and remote monitoring tools.
- Service Data: System credentials, network configurations, hardware inventories, and support ticket histories necessary to provide IT services.
- Financial Information: Billing details and payment histories (processed securely via our designated payment gateways).
3. How We Use Your Information
We strictly use your personal and technical information for business purposes, including:
- Delivering and managing our IT support, cybersecurity, and cloud services.
- Processing transactions and managing your billing account.
- Communicating critical service updates, security alerts, and system maintenance schedules.
- Improving our website, service offerings, and customer support responsiveness.
- Complying with legal and regulatory obligations.
4. Security Measures
As an IT security provider, protecting data is our priority. We implement industry-standard administrative, technical, and physical security measures to protect your personal information against unauthorised access, destruction, or alteration. This includes encryption, multi-factor authentication (MFA), role-based access controls, and continuous network monitoring.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by Australian law (such as for tax and accounting purposes). Upon contract termination, technical service data is securely archived or destroyed per our offboarding protocols.
6. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to ask for corrections if you believe the information is inaccurate or incomplete. Please contact our support team to request an information review or update your account details.
7. Marketing Communications
With your consent, we may send you newsletters, promotional materials, and relevant IT insights. You can opt out of these marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly. Critical service and security notifications cannot be opted out of while you are an active client.
8. Data Breaches
Defy IT complies fully with the Notifiable Data Breaches (NDB) scheme under the Australian Privacy Act 1988. In the event of an eligible data breach that is likely to result in serious harm, we will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC).
9. Third-Party Services
We may engage trusted third-party vendors (such as Microsoft, cloud hosting providers, and software vendors) to facilitate our services. These third parties are bound by strict confidentiality agreements and are permitted to use your information only to the extent necessary to provide their designated services. We do not sell your personal data to third parties.
10. Client Responsibilities
While Defy IT manages the security of our internal systems, clients are responsible for maintaining the confidentiality of their own account credentials and adhering to the acceptable use and security policies provided during onboarding.
12. International Data Transfers
Where possible, we ensure data is hosted within Australian data centres. However, some third-party cloud services may process or store data internationally. We only partner with global providers that comply with internationally recognised data protection frameworks (such as GDPR or equivalent Australian Privacy Principles).
13. Children's Privacy
Our services are designed for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently gathered data from a minor, we will take immediate steps to delete it.
14. Your Privacy Rights
Depending on your jurisdiction, you may have specific rights regarding your data, including the right to erasure, the right to restrict processing, and the right to data portability. Please reach out to us if you wish to exercise any of these rights.
15. Policy Changes
We reserve the right to update this Privacy Policy to reflect changes in our business practices or legal requirements. Updated versions will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.
16. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer:
Company: Defy IT (Terabyte Networks Pty Ltd)
Level 2, 49 Station Road
Indooroopilly QLD 4068
17. Complaints Process
If you believe we have breached the Australian Privacy Principles, please contact us with your concern. We will investigate the matter and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
18. Effective Date
This Privacy Policy is effective as of June 1, 2026, and supersedes any prior privacy policies published by Defy IT or Terabyte Networks Pty Ltd.